Returns

It is of course possible that you have ordered something that does not meet your expectations. Of course that's a shame, but luckily you don't have to lose sleep over this.

You have 14 days to change your mind and after registering your return another 14 days to return the item to us.

It goes without saying that the item you are returning has not yet been washed or used. In addition, it is important to return the item to us in its original packaging. Report your return by email to info@softcotton.nl and follow the steps of the form that comes with your order.

Pack the item well and don't forget to include the packing slip of your order.
You have the right to return anything you buy, as long as the items are in their original condition.

This means that you return the items undamaged and in the original packaging. You may remove an item from the packaging, try it on and assess it. We may hold you liable for any depreciation that arises because you have used the item in a different way than you would in a store.

Guarantee

You have a legal guarantee on all our products. This means that the product must meet what you can reasonably expect from it. In addition, we also provide a manufacturer's warranty on a number of products. If this is the case, it will be clearly stated on the packaging.

refund

If you return your order, or part of it, you will of course receive your payment including any shipping costs. This will be done no later than 14 days after the package has been received by us. The costs of a return shipment are always for your own account.